Charkii Terms of Service

Last updated: 10 August 2026

Welcome to Charkii. These Terms of Service apply to your use of the Charkii website and your purchase of Charkii products.

By using our website or purchasing our products, you agree to these Terms.

1. About Charkii

Charkii is an Australian business specialising in premium portable braais and stainless steel braai accessories.

2. Products

We make every effort to ensure product descriptions, images, specifications and pricing on our website are accurate. However, minor variations in appearance, finish or dimensions may occur due to manufacturing processes.

We reserve the right to correct errors, update product information or discontinue products without notice.

3. Pricing and Payment

All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.

Payment must be received before an order is processed.

Payments may be processed through third-party payment providers, including Stripe. By making a payment, you agree to the terms and conditions of the relevant payment provider.

4. Orders

Placing an order constitutes an offer to purchase a product.

Charkii reserves the right to accept or decline an order, including where:

• A product is unavailable

• There is an obvious pricing or product description error

• Payment cannot be successfully processed

• We reasonably suspect fraudulent or unauthorised activity

If we cancel an order after payment has been received, we will provide a refund of the amount paid.

5. Shipping and Delivery

We will make reasonable efforts to dispatch orders within the timeframe stated on the website.

Delivery times may vary depending on the delivery location, carrier and circumstances outside our control.

Charkii is not responsible for delays caused by postal or courier services, extreme weather, natural disasters, strikes, incorrect delivery information or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information.

6. Returns and Refunds

Our returns and refunds are handled in accordance with applicable Australian Consumer Law.

Nothing in these Terms limits or excludes any rights or remedies you may have under the Australian Consumer Law.

Where a product is faulty, defective or does not meet a consumer guarantee, please contact us as soon as reasonably possible so we can assess the issue and provide an appropriate remedy.

Change-of-mind returns may be accepted at Charkii's discretion and may be subject to conditions.

7. Charkii Warranty

Certain Charkii products may be supplied with a stated warranty, such as our 25-year warranty.

The applicable warranty covers manufacturing defects and other issues specifically described in the relevant warranty terms.

The warranty does not generally cover damage caused by misuse, neglect, accidents, unauthorised modifications, incorrect assembly, normal wear and tear, overheating beyond intended use or failure to follow product instructions.

Warranty rights are additional to, and do not replace, your rights under Australian Consumer Law.

8. Safe Use of Products

Charkii products are designed for their intended purpose and must be used responsibly and in accordance with supplied instructions.

Braais and cooking equipment involve heat, fire, hot surfaces and sharp or metal components. Users are responsible for following appropriate fire, cooking and safety practices.

Charkii is not responsible for injury or damage resulting from improper use, misuse, modification or failure to follow safety instructions, except to the extent liability cannot lawfully be excluded.

9. Intellectual Property

All content on the Charkii website, including logos, product designs, photographs, graphics, text, branding and other materials, is owned by or licensed to Charkii unless otherwise stated.

You may not reproduce, copy, modify, distribute or commercially use Charkii content without our prior written permission.

10. Website Use

You agree not to use the Charkii website:

• For unlawful purposes

• To interfere with the operation or security of the website

• To attempt to gain unauthorised access to systems or information

• To submit fraudulent or misleading information

• To copy or reproduce website content without permission

11. Third-Party Services

Our website may contain or rely on third-party services, including payment processors, website hosting providers, delivery services, analytics providers and other business service providers.

Charkii is not responsible for the policies, availability or performance of third-party services.

12. Limitation of Liability

To the maximum extent permitted by law, Charkii is not liable for indirect, incidental or consequential loss arising from the use of our website or products.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

13. Events Beyond Our Control

Charkii will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances reasonably beyond our control, including natural disasters, extreme weather, supply shortages, transport disruptions, strikes, government restrictions or other unforeseen events.

14. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be published on this page with the updated date shown at the top.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of Australia and, where applicable, the laws of the state or territory in which Charkii operates.

16. Contact Us

If you have any questions about these Terms of Service, an order, a product or a warranty claim, please contact Charkii through the contact details provided on our website.

Charkii
Australia
Website: www.charkii.com.au