Charkii Customer Support

We’re Here to Help

Got a question about your Charkii braai, an order, delivery, warranty or one of our accessories? We’re happy to help.

Orders & Delivery

For questions about an existing order, please include your order number when contacting us. We’ll do our best to get back to you as quickly as possible.

Product Questions

Need help choosing the right Charkii product or have a question about using your braai or accessories? Get in touch and we’ll be happy to help.

Returns & Refunds

If you need to return a product or request a refund, please contact us before sending anything back. We’ll guide you through the process.

All returns, refunds and consumer guarantees are handled in accordance with applicable Australian Consumer Law.

Warranty

Charkii products are built to last. If you believe your product has a manufacturing fault or you need assistance with a warranty claim, contact us with:

• Your order number or proof of purchase

• A description of the issue

• Photos or videos showing the problem, where appropriate

We’ll assess the issue and work with you to find the best solution.

Contact Charkii

For customer support, please contact us through the contact details provided on our website.

Charkii
Australia
Website: www.charkii.com.au

Response time: We aim to respond to customer enquiries within 1–2 business days.

Thanks for choosing Charkii.

Built for the braai. Built to last.